Frequently asked questions
What is Felorro?
Felorro is a fashion brand offering a range of clothing for men and women. The collections include a variety of styles designed for everyday wear and different occasions. The store provides international shipping and customer support for product and order-related inquiries.
Do you offer free shipping?
Yes. We offer free standard shipping on all orders, with no minimum order value and no hidden fees.
How long does delivery take?
Orders are processed within 1–2 business days.
After dispatch, the estimated transit time is 3–5 business days.
The total delivery time is 4–7 business days from the date of order processing.
Do you ship internationally?
At this time, Felorro offers shipping to the United Kingdom. Delivery times and shipping conditions may vary depending on the destination.
What is your return policy?
You can return items within 30 days of delivery, as long as they’re unworn, unwashed, and in original condition. Customers are responsible for return shipping. To start a return, just email us at support@felorro.com.
How long do refunds take?
Once your return is received and inspected, approved refunds are processed within 10 business days to your original payment method.
Can I exchange an item?
Absolutely. If you'd like a different size or style, just let us know in your return email and we’ll help make it happen.
What payment methods do you accept?
We accept Visa, Maestro, Mastercard, American Express, Shop Pay, Apple Pay and Google Pay. All payments are securely processed and encrypted.
Is my personal and payment information safe?
Yes. Your data security is a priority. Felorro uses encrypted checkout technology and never stores your payment details.
I didn’t receive my order what should I do?
First, check your tracking link. If it’s been more than 8 business days and your parcel hasn’t arrived, email us at support@felorro.com and we’ll investigate right away.
How can I contact customer support?
Our customer support team provides assistance in English and is available to help customers with product and order-related inquiries.
Customer Service Hours:
Monday – Friday: 08:00 – 18:00 (GMT)
Saturday & Sunday: 10:00 – 16:00 (GMT)
Phone: +447474799838
E-mail: support@felorro.com
Contact Page
Average response time: within 24 hours