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This Privacy Policy explains how Felorro (“we”, “us”, “our”, or the “Site”) collects, uses, and shares personal information when you visit, interact with, or make a purchase through https://felorro.com/ (the “Site”), or otherwise communicate with us (collectively referred to as the “Services”).
Throughout this policy, “you” and “your” refer to any individual whose personal information we process, including customers, visitors, or others interacting with the Services.
By accessing or using the Services, you acknowledge and agree to the practices described in this Privacy Policy. If you do not agree, you should discontinue use of the Services.
Company Name: Felorro
Address: 71-75 Shelton Street, WC2H 9JQ, London, United Kingdom.
Email: support@felorro.com
Phone Number: +447474799838
When you access or use our Services, we may collect the following categories of personal information:
Examples: Web browser type, IP address, time zone, cookies, and browsing behavior.
Purpose: To properly load and display the Site, maintain functionality, and optimize performance.
Examples: Full name, billing and shipping address, payment information, email address, and phone number.
Purpose: To process transactions, fulfill orders, handle payments, and provide customer support.
Examples: Information shared during communications with our support team.
Purpose: To respond to inquiries, resolve issues, and improve our Services.
We use your personal data to:
Process and fulfill orders
Communicate order updates or respond to inquiries
Screen transactions for fraud or security risks
Send marketing communications in accordance with your preferences
We may share your personal data in the following situations:
With service providers that support our operations (such as payment processors, shipping providers, and IT services)
With e-commerce and marketing platforms such as Shopify, subject to their own privacy policies
When you direct or request us to do so (for example, through third-party integrations)
With affiliated companies as necessary for internal operations
To comply with legal obligations, enforce agreements, or as part of a business transaction such as a merger or acquisition
We have disclosed the following categories of information for business purposes:
Identifiers (contact and account details)
Commercial information (purchase and order history)
Internet activity (interactions with the Site)
Service providers
Marketing and business partners
Corporate affiliates
We do not use sensitive personal data to infer characteristics about individuals.
If you submit reviews, comments, or other content through our Services, such information may become publicly accessible. We do not control how third parties use publicly available information and are not responsible for its use or protection.
Our Site may include links to third-party websites or platforms. We are not responsible for their privacy practices or content. We recommend reviewing their privacy policies before providing any personal information.
Our Services are not intended for children, and we do not knowingly collect personal information from minors. If you believe a child has provided personal data to us, please contact us so we can remove it.
We do not knowingly sell or share personal data of individuals under 16 years of age.
We implement reasonable administrative, technical, and physical safeguards to protect personal data. However, no system is completely secure.
We retain personal information only as long as necessary for business operations, legal compliance, dispute resolution, or enforcement of agreements.
Depending on your location, you may have rights to:
Access or know what personal data we hold
Request deletion of personal data
Correct inaccurate information
Request data portability
Restrict or object to processing
Withdraw consent where applicable
Appeal decisions regarding your requests
You may manage marketing communications using the unsubscribe link in emails. Transactional messages may still be sent.
We may require identity verification to process requests. Authorized agents may act on your behalf with proper documentation.
If you have concerns about how we handle personal data, please contact us. You may also lodge a complaint with your local data protection authority.
Your personal data may be transferred to and processed in countries outside your place of residence, including the United States.
Where required, we rely on approved safeguards such as Standard Contractual Clauses or equivalent legal mechanisms.
For questions about this Privacy Policy or our data practices, contact:
Business Name: Felorro
Business Address: 71-75 Shelton Street, WC2H 9JQ, London, United Kingdom.
Email: support@felorro.com
Phone Number: +447474799838